FaQ

Frequently Asked Questions (FAQs)

Orders

How can I place an order?

Browse our products, add your chosen items to your cart, and complete checkout using one of the available payment methods.

Can I cancel my order?

You may request to cancel your order before it has been dispatched. Please contact us as soon as possible at contact@ridecrafted.us. Cancellation cannot be guaranteed once your order has been dispatched.

Shipping and Delivery

Where do you ship?

We currently ship to destinations within the United States only.

How much does shipping cost?

We offer free shipping on all orders within the United States.

How long does delivery take?

Orders generally require 1–2 business days to process. After dispatch, estimated carrier transit time is 2–4 business days. The estimated total delivery time is 3–6 business days. These are estimates, not guaranteed delivery dates.

Will I receive tracking information?

Once your order has been fulfilled and tracking information becomes available, we will send your tracking details to the email address provided at checkout. Please check your inbox and spam or junk folder. If you have not received your tracking information, contact us at contact@ridecrafted.us.

Returns, Exchanges and Refunds

What is your return window?

You may request a return within 90 days of delivery. Products should be in new condition. If your product arrives defective, damaged, or incorrect, please contact us for assistance.

Do you accept exchanges?

Yes, exchanges are accepted. Please contact our customer service team before sending an item back so we can provide return instructions.

Do I have to pay for return shipping?

No. Return shipping is free. We provide a return label that you can download and print. There is no restocking fee.

How do I start a return?

Email contact@ridecrafted.us with your order details and the reason for your return. Please wait for return instructions before mailing your item.

When will I receive my refund?

Once your returned item has been received and your return approved, your refund will be processed within 7 business days to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

Payments

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. Available options may depend on your device, browser, location, and payment eligibility.

What currency do you use?

All prices are displayed in US dollars (USD). Your bank or payment provider may apply currency conversion rates or fees if your account uses another currency.